Examples
Evidence, kept in its own lane.
A research finding is not a Boteam customer result. A vendor story is not an independent test. Each page says which kind it is.
External research
What large studies actually show about AI at work
Three widely cited studies — support agents, consultants, product teams — read together, with the caveats that usually get dropped.
Boteam self-experiment
Self-experiment: how we run Boteam with AI agents
This website is built and operated the way the playbook describes: AI agents draft, a person reviews and approves, every fix becomes a rule.
External research
The Klarna lesson: automation claims and service quality
The most-quoted customer-service automation story has two halves. Reading both changes what a small business should copy.